Frequently Asked Questions

There are many benefits to feeding raw, here are some highlights:

Better overall health; Increased energy for senior dogs; Less tarter buildup on teeth; Healthier skin and coat; Fresher breath; Better digestion; Decreased allergic symptoms; Easier weight management: Fewer / firmer poops!

Puppies or small dogs should be fed raw thawed. However, adult dogs (with adult teeth), can eat raw frozen. Some dogs may have a preference. You can also feed somewhere in between the two!

Feeding frozen can also slow a dog down if you have a fast eater. Pro tip for feeding frozen: Feed in an enclosed area or outside to avoid your dog playing hide and seek with a frozen piece of meat!

The food thaws out easily in the fridge or on the counter. The food lasts well 2-3 days in the fridge. Do not microwave the food. Cooking the raw food will remove many of the nutrients.

It is our experience that the best way to switch is to go “cold turkey”. We recommend feeding only a small portion, thawed out for the first meal, waiting 10-20 minutes and then feeding another small portion. Feeding it in two small amounts, thawed to room temperature can help with the transition. By the second meal we usually feed a regular sized portion.

With a picky eater we suggest mixing it with whatever the current food is that you are feeding and transition slower. This may also be a consideration for senior dogs or dogs with sensitive stomachs.

For more tips on switching to raw, do not hesitate to contact us.

Yes, absolutely you can! There is research that shows that feeding some natural, whole food (raw) is better than not feeding any at all. So if budget or lifestyle may not allow you to feed 100% raw, it is okay to mix with kibble. Try including our high quality raw as a "topper" on your dog's kibble meal. This way you ensure he is getting all of the nutrients and vitamins that he needs!

Raw bones are excellent to give your dogs. They provide both enjoyment and nutrition. All RAW bones are safe to give your dog. However, never give your dog cooked bones as they can splinter and cause harm.

Our food is routinely laboratory tested to be sure it is free of salmonella and E. coli bacteria. We have tested negative every time!

We use high quality, human-grade ingredients. Our formulas have slightly different ingredients and nutritional make up. Check out the product pages for more details!

Every dog is slightly different and you should observe your dog’s weight and make the appropriate adjustments. However, as a guideline see below:

Puppies: (weaning to 12 months) and pregnant/lactating mothers should receive 5-7% of their body weight. Puppies can often eat twice what an adult dog would eat.

Adult dogs: (12 months and up) will eat approximately 2% to 2.5% of their ideal body weight. However, depending on your dog’s activity level and age this can vary. These calculations are meant only as guidelines and can give you a starting point. You should increase or decrease the food for your dog as needed.

Yes, you can pick up your order in Langley. At the checkout you will have the option to select pick up and you will be able to schedule a pick up time.

See 2025 schedule for more information.

We currently deliver within the Lower Mainland of British Columbia on the following schedule and to the following areas:

Tuesday/Wednesday/Thursday Deliveries go out on the 1st and 3rd weeks of the month.

Friday deliveries occur every Friday!

Tuesday: Chilliwack

Wednesday: Pitt Meadows, Port Moody, Port Coquitlam, Coquitlam, Maple Ridge

Thursday: Richmond, Vancouver, North Vancouver and West Vancouver

Friday: Surrey, Langley, White Rock, Delta

See 2025 Delivery Schedule for more information.

You can pickup in Langley at no cost (see the FAQ about that if you’re interested). Delivery to all other areas is $5.

We currently deliver during the daytime 9:00 am to 5:00 pm.

If you are in a house or townhome we are happy to leave it on your doorstep. However, in summer months, please leave a cooler out or the food will spoil.

We will not leave food in apartment building hallways or outside of apartment buildings. If you are in an apartment building please ensure we have a buzzer or contact number where we can reach you.

We can deliver to your workplace!

Please leave specific instructions for delivery, if necessary.

We accept e-transfers, credit cards, Paypal, cash and more!

(If you sign up for a subscription accepted payment methods are credit card or Paypal.)

Subscriptions save you money! Earn 10% off if you subscribe for an order that will renew automatically every 2, 3, 4, 5, 6 or 8 weeks.

Never again will you open the freezer to find it empty!

Yes you can pause, cancel, delay or change the date of your subscription.

Log in to your "account" and click "manage subscriptions" at the top of the screen.

Then click on the subscription number.

You will then be able to choose from the following: Change Frequency; Change Date; Pause; Cancel Subscription; Skip Next Order or Order Now.

Deliveries take place according to what City you live in. Please see the Shop page to determine what day you will recieve your delivery.

You can also pick up your order. Pick ups are by appointment only. Please contact us by text to arrange.

We stand behind our products 100% and we are happy to exchange or refund a product.

If you have never fed raw we do encourage you to try a sample first, which you can order in our shop!

Professional Pricing is available to qualifying dog professionals and pet-related businesses, including dog trainers, dog walkers, dog daycares, groomers, breeders, and similar businesses.

Qualifying professionals receive 10% off regular retail pricing with a minimum order of 4 boxes.

No. There is no ongoing ordering commitment for the Professional Discount. You simply need to meet the 4-box minimum whenever you place an order.

Partner Pricing provides 15% off regular retail pricing for qualifying businesses that purchase larger quantities on a consistent basis.

Partner Pricing requires a minimum order of 6 eligible boxes.

To maintain your 15% Partner Pricing, you must place a qualifying order of at least 6 eligible boxes every 6 weeks.

Partner Pricing applies to our Chicken, Tripe and Beef blends.

The Turkey Blend has a different cost structure, so we are unable to offer the 15% Partner Discount on this blend. Turkey is still eligible for the 10% Professional Discount.

Yes. You can combine eligible blends to reach your minimum order. For Partner Pricing, the 6-box minimum must consist of eligible Chicken, Tripe and/or Beef boxes.

Partner Pricing includes free scheduled delivery on qualifying orders within our current service area.

Professional customers receive delivery according to our regular delivery terms.

The program is currently available to qualifying businesses and professionals in:

Surrey, Langley, Maple Ridge, Coquitlam, Port Coquitlam and Port Moody.

We may expand the program to additional areas as we grow.

No. Professional and Partner Pricing cannot be combined with other discounts, promotions, subscription discounts or special offers unless specifically stated.

Yes. Qualifying businesses purchasing Longevity Raw for resale may be eligible for Partner or Wholesale Pricing. Please contact us before placing your first order so we can review your business and tax requirements.

If you are purchasing product specifically for resale, you may qualify for a B.C. PST exemption where applicable. Having a PST number does not automatically make every purchase PST-exempt, so please contact us before your first order and provide any required exemption documentation.

Your Partner Pricing will lapse and your account may revert to the 10% Professional Discount. To regain Partner Pricing, you'll need to meet the qualifying order requirements again.

Simply contact us with your name, business name, location, type of business, and the approximate number of boxes you expect to order. We'll review your application and let you know which program is the best fit.

Potentially. We consider applications from businesses and professionals who work with dogs and can provide consistent volume. If you're unsure whether you qualify, reach out and tell us what you do.