Frequently Asked Questions
Raw Food Questions
What are the benefits to feeding raw?
There are many benefits to feeding raw, here are some highlights:
Better overall health; Increased energy for senior dogs; Less tarter buildup on teeth; Healthier skin and coat; Fresher breath; Better digestion; Decreased allergic symptoms; Easier weight management: Fewer / firmer poops!
Do I feed it frozen or thawed?
Puppies or small dogs should be fed raw thawed. However, adult dogs (with adult teeth), can eat raw frozen. Some dogs may have a preference. You can also feed somewhere in between the two!
Feeding frozen can also slow a dog down if you have a fast eater. Pro tip for feeding frozen: Feed in an enclosed area or outside to avoid your dog playing hide and seek with a frozen piece of meat!
How do I thaw the food?
The food thaws out easily in the fridge or on the counter. The food lasts well 2-3 days in the fridge. Do not microwave the food. Cooking the raw food will remove many of the nutrients.
How do I switch from kibble to raw?
It is our experience that the best way to switch is to go “cold turkey”. We recommend feeding only a small portion, thawed out for the first meal, waiting 10-20 minutes and then feeding another small portion. Feeding it in two small amounts, thawed to room temperature can help with the transition. By the second meal we usually feed a regular sized portion.
With a picky eater we suggest mixing it with whatever the current food is that you are feeding and transition slower. This may also be a consideration for senior dogs or dogs with sensitive stomachs.
For more tips on switching to raw, do not hesitate to contact us.
Can I mix raw with Kibble?
We do not recommend mixing kibble and raw. However, there is research that shows that feeding some natural, whole food (raw) is better than not feeding any at all. So if budget or lifestyle may not allow you to feed 100% raw, it is okay to mix with kibble.
Can I feed my dog raw bones?
Raw bones are excellent to give your dogs. They provide both enjoyment and nutrition. All RAW bones are safe to give your dog. However, never give your dog cooked bones as they can splinter and cause harm.
Do I need to worry about bacteria?
Our food is routinely laboratory tested to be sure it is free of salmonella and E. coli bacteria. We have tested negative every time!
What is our raw food made from?
We use high quality, human-grade ingredients. Our formulas have slightly different ingredients and nutritional make up. Check out the product pages for more details!
How much do I feed my dog?
Every dog is slightly different and you should observe your dog’s weight and make the appropriate adjustments. However, as a guideline see below:
Puppies: (weaning to 12 months) and pregnant/lactating mothers should receive 5-7% of their body weight. Puppies can often eat twice what an adult dog would eat.
Adult dogs: (12 months and up) will eat approximately 2% to 2.5% of their ideal body weight. However, depending on your dog’s activity level and age this can vary. These calculations are meant only as guidelines and can give you a starting point. You should increase or decrease the food for your dog as needed.
Delivery and Pickup Questions
Can I pick up my order?
Yes, you can pick up your order from our Langley location. At the checkout you will have the option to select pick up and you will be able to schedule a pick up time.
All pick ups are currently by appointment only.
Where do you deliver?
We currently deliver within the Lower Mainland of British Columbia on the following schedule and to the following areas:
Tuesday: Aldergrove, Abbotsford, Chilliwack
Wednesday: Port Moody, Port Coquitlam, Coquitlam, Maple Ridge, Mission
Thursday: New Westminster, Richmond, Burnaby, Vancouver, North Vancouver
Friday: Surrey, Langley, White Rock, Delta
How much does delivery cost?
You can pickup from our location in Langley at no cost (see the FAQ about that if you’re interested). Delivery to all other areas is $5.
What time do you deliver and where do you leave the food?
We currently deliver during the daytime 9:00 am to 3:00 pm.
If you are in a house or townhome we are happy to leave it on your doorstep. However, in summer months, please leave a cooler out or the food will spoil.
We will not leave food in apartment building hallways or outside of apartment buildings. If you are in an apartment building please ensure we have a buzzer or contact number where we can reach you.
We can deliver to your workplace!
Please leave specific instructions for delivery, if necessary.
What types of payment do you accept?
We accept e-transfers, credit cards, Paypal, cash and more!
(If you sign up for a subscription accepted payment methods are credit card or Paypal.)
What are subscriptions?
Subscriptions save you money! Earn 10% off if you subscribe for an order that will renew automatically every 2, 3, 4, 5, 6 or 8 weeks.
Never again will you open the freezer to find it empty!
Can I pause, cancel or change the date of my subscription?
Yes you can pause, cancel, delay or change the date of your subscription.
Log in to your "account" and click "manage subscriptions" at the top of the screen.
Then click on the subscription number.
You will then be able to choose from the following: Change Frequency; Change Date; Pause; Cancel Subscription; Skip Next Order or Order Now.
Subscriptions: delivery or pick up?
Deliveries take place according to what City you live in. Please see the Shop page to determine what day you will recieve your delivery.
You can also pick up your order. Pick ups are by appointment only. Please contact us by text to arrange.
Returns, Exchanges & Refunds
What if my dog will not eat the food?
We stand behind our products 100% and we are happy to exchange or refund a product.
If you have never fed raw we do encourage you to try a sample first, which you can order in our shop!